The company continually improves the suitability, adequacy, and effectiveness of the Quality Management System. The company considers the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of the continual improvement.
So says ISO. No not that ISO the other ISO. This is the last word on all things quality from the standard. Yes, that is right, the last clause, sub clause in the standard. And so restricted. What a dud to finish with. No requirements for documented information (maintained or retained). No requirements for a process but it does reference management review not necessarily THE management review described in 9.3, but a management review. This will confuse some, but don’t let it. Make sure you have a standing item for continual improvement within your management review process and record something along the lines that the quality management system is in fact demonstrating continually improving and your done. Sure it would be good to back this up, but I will leave that to “In the real world” segment below to comment. Oh, OK. Make sure you reference it in the quality policy. Make sure you have an objective around CI (oh look an anagram) and lastly, have targets, KPIs and other meaningful, yes meaningful data that can demonstrate this. Capiche?