Provide clarity of the current business while defining the context of the business to enable top management to plan.
defined context of the business
2. Design (framework)
The proven framework will support the business by identifying resources, managing the organisational knowledge while ensuring awareness and competence.
proven myQuality framework
identified resources and processes
cloud based access from any device
training and competence capture
business tools to serve the business
knowledge and compliance
3. Implement (do & establish)
By defining customer relations and communications, through thoughtful change management, specified operational expectations and resource controls, delivery of the desired results are achieved.
concurrent design and implementation
generate the required records and data
10 week lead time
4. Certification (recognition)
Performance management utilising monitoring and reviewing tools of available information and strategic adjustment can keep goals and objectives aligned.
certification and independent recognition
strategic adjustment and improvement
5. Improve (as measured, as needed)
The focus remains on continual improvement both reactive and proactive to achieve desired outcomes of a quality business.
benchmark, move forward
flexibility and adaptability
A small wholesaler of marine grade transmissions situated in the north west of Sydney had an old, ignored, outdated quality manual. The manual, system and the inflexibility of the quality framework did not return a net benefit to sales or productivity and certification lapsed. Following a directive from the global head office, certification was back on the agenda, and there were no resources to revive and/or re-achieve certification.
Within 3 months, our proven quality frameworks using myQuality ensured full certification and a fixed monthly support fee to keep them certification ready, 24x7.