John Mason - Managing Consultant
John is the Founder and managing consultant of quality.com.au (Quality). He (and his team) are widely known as the quality guys/gals.
Qualifications & Experience
John is a registered Lead Auditor and Certified Management System Consultant. John has over 35 years of management and technical experience in middle and senior management roles within R&D, production, engineering and quality assurance.
Areas of special expertise
John steers the direction of the business and is primarily responsible for its growth. At Quality his focus is sales and project management within quality, safety, environment and integrated management systems. The industries within which John specialises include; packaging, automotive, management consultants, law, stockists, textiles, construction, stationery, information technology, industrial cleaning, labour hire, manufacturers, wholesalers and professional services.
Aleks Stevanovic - Consultant
Aleks has over 10 years experience as an Accessibility Consultant in the certification side of the construction industry. This has given him invaluable hands on experience around understanding and applying standards. His approach is methodical, systematic and friendly.
Qualifications & Experience
Aleks has a bachelor of Construction Management, graduating with Honours. He has had a variety of jobs and has always had a hands on approach to anything that he has done. He has spent the last 10 years working in the construction industry consulting on and applying the various accessibility standards and provisions of the Building Codes of Australian to a large array of project sizes, scales and complexity including large scale developments. Aleks has the ability to read a standard and then apply it in a way that makes sense and is simple to understand.
Areas of special expertise
Aleks is now working directly with businesses to help them systemise and structure for growth. He has a particular interest in ISO 9001 and 14001.
Anthea Stevanovic - Consultant
Anthea has over 17 years management experience and 8 years as a business consultant. Anthea has worked with businesses across many sectors including construction and trades, professional services, retail, events, IT, hospitality and Real Estate. Anthea has personally consulted hundreds of businesses and helped them to improve their business operations.
Qualifications & Experience
Anthea has a Bachelor of Business and Commerce Majoring in Management. Anthea started her career as a Shift Manager at McDonalds at 15, she then went on to manage a retail store whilst at university. After she graduated Anthea worked for a consulting firm as their Head of Consulting and then General Manager for 4 years before starting her own consulting firm in 2016. Having worked with so many different businesses across many sectors Anthea has a thorough understanding of how businesses work, the common issues that they face and what a business needs to do in order to be successful.
Areas of special expertise
Anthea’s area of expertise is in getting businesses organized so that they are able to run at an optimum level. Anthea developed her own management system which she implements into companies to ensure that they run efficiently. One of her skills is that she is able to look at a business and structure it with ease, she is able to see all the inefficiencies and develop the systems and documentation that the business needs in order to thrive. Anthea has a hands on and collaborative approach when she works with businesses, she aims to educate as well as create so that her clients are empowered to make the systems work for them which ultimately ensures their success.
David Poynter - Consultant
David has over 30 years’ management experience in the information technology and printing industries. He has a broad knowledge of business operations with many years in senior roles that included business development, marketing, project management, information systems, change management and quality assurance.
Qualifications & Experience
David started life as an electrical fitter mechanic and has a Master of Management from Macquarie Graduate School of Management. He has worked with a variety of different sized organisations that includes everything from local companies with less than 10 employees to global organisations with more than 10,000. He first became interested in Quality Management Systems when he completed the Leadership Through Quality training at Xerox in the early nineteen eighties. A few years later, he completed training at QAS for AS3902 and successfully implemented his first quality management system. David has always had an interest in how things work and how we can make them better.
Areas of special expertise
David enjoys solving business problems and using technology to manage business processes. With his background in information systems and quality management, he has developed web-based systems that improve most aspects of management systems, anything from document management through to auditing. His experience enables him to assist in improving processes in many areas including customer service, manufacturing, warehousing, sales, marketing, accounts, call centres and technical services.
George Jacob - Consultant
George is a mechanical engineer with more than 25 years of professional experience. He has been a Lead auditor with international certification bodies for the last 12 years with. He has substantial auditing, training and verification experience in integrated management systems ranging from defence, mining, asset/facilities management, construction, engineering, manufacturing, logistics, telecommunications, public utilities and hospitality industry in ANZ and abroad. George is an IRCA (UK) registered Lead Auditor and is qualified in ISO/International standards in the disciplines of Quality, OHSE, Sustainable Event Management systems, Energy Management Systems, Food Safety and Corporate Social Responsibility.
Qualification & Experience
George has a bachelor degree in mechanical engineering. He also has a masters degree in Business Administration and a second masters degree in OHSE management. George specializes in preparing and coaching clients in implementing integrated management systems (IMS) with simpler documentation and process mapping. He also provides support services to clients in maintaining their accredited management systems.
Jack Cranney - Consultant
Quality Consultant, Trained Immunologist and Music Lover; Jack has 5 years of experience in helping companies get certified.
Qualifications & Experience
Jack has primarily worked with industries of construction, project management, and telecommunications. Trained in the ISO 9001 Quality standard and qualified as a Lead Auditor, he has helped a variety of clients to develop and maintain their systems. Throughout this time Jack has demonstrated expertise and proficiency in using the myQuality platform, giving clients the modern competitive edge in a changing technological world.
Areas of Special Expertise
Drawing from his unique background in both science and art, Jack brings a creative yet pragmatic approach to helping clients develop their systems and ultimately getting them the results they need.
James Allan - Consultant
James is an experienced Health, Safety, Environment and Quality professional who has provided an array of generalist and certification services for a variety of organisations, including but not limited to construction, manufacturing and engineering organisations.
Qualifications and Experience
James has a breadth of qualifications from a number of tertiary institutions. This includes a Bachelor of Business with a double major in Human Resource Management and Employment Relations, a Graduate Diploma of Occupational Health and Safety, a Masters in Health, Safety and Environment as well as Lead Auditor Qualifications in management systems.
Areas of Expertise
James has extensive knowledge in preparing clients for certification. This includes concept design, systems creation, implementation assistance and coaching. James’ passion lies in assisting small to medium sized businesses achieve their certification aspirations with limited ongoing administrative burden.
Jane Eva - Consultant
Prior to joining quality.com.au Jane worked for the previous 20 years primarily within the optical and the residential building industries.
Qualifications & Experience
Jane has a Diploma in Quality Auditing attained from the Investment Banking Institute, which qualifies her as a Lead Auditor and she has extended this knowledge to include Risk Management, OHS, Environmental Management and Food Safety. Jane has been a NSW TAFE teacher at the Ultimo Campus, successfully mentoring students to achieve in their chosen fields. Jane has extensive retail management experience and a firm grasp on the concept of the superior customer service and relations and the importance of providing quality products and service to the consumer.
Areas of special expertise
Retailing particularly team management, stock control, purchasing, scheduling, payroll and delivery of quality products to customers. Jane is very familiar with the concepts of KPI's and performance appraisals. Jane also has a wide knowledge of the construction industry including estimation, material ordering and OHS Management. Jane is an experienced internal auditor as well as an accomplished consultant who has a diverse clientele that include but are not limited to the following sectors: medical, dental, construction, demolition, manufacturers and concrete plants.
John Finneran - Consultant
John has over 40 years of experience across a wide variety of industry sectors, including 12 years as a Business Coach where John has assisted hundreds of organisations improve their businesses.
Qualifications & Experience
John is a qualified lead auditor, has a Bachelor of Business Degree and qualifications in HR, Occupational Health and Safety and IT. For over 10 years he managed an ISO ISMS 27001 Certification for a major Virtual Dataroom Company. Since, John has assisted several clients obtain ISO 27001 Certification, and handle Information Security Questionnaires, as a Consultant. John has helped over 100 businesses, big and small, government departments, private companies with facilitating and implementing, strategic, operational and performance management plans, as well as conducting executive coaching.
Areas of special expertise
John’s primary area of focus is the Services Sector where he has helped many clients successfully achieve and maintain their Information Security ISO 27001, Quality ISO 9001 and WHS ISO 45001 Certification. John has also worked with a Quarry, Surveying, Project Management and Small Builder and IT/Communications Companies. He has recently broadened his skills to include assisting his clients to achieve Environmental ISO 14001 Certification.
Mark Veenendaal - Consultant
Mark has over 30 years experience in senior roles in the manufacturing and service sectors, particularly in high technology industries. Throughout this time he has gained extensive experience in the areas of Operations and Project Management, Supply Chain, Business Process Improvement and Systems Development. In addition, Mark is a small business owner and company director.
Qualifications and Expertise
Mark has tertiary qualifications in science (metallurgy) and management (MBA) and has recently achieved recognition as a Certified OHS Professional. Additionally, Mark has specialised vocational training in Workplace Training & Assessment, Quality Auditing and Radiation Management.
Areas of Special Expertise
As a hands on practitioner, Mark has experience in the development, implementation and management of workplace safety, including work method design, risk assessment and compliance. In addition to experience in WH&S systems, Mark has significant experience in the development and delivery of Quality Systems and is a qualified Quality Management Systems auditor. In recent times, Mark has specialised in Environmental Management Systems, working both in the areas of certification, assisting clients with achieving and maintaining certification to ISO14001, and sustainability, helping clients to reduce their energy consumption and their footprint. Since moving into consulting 5 years ago, Mark has used these experiences to assist clients in achieving certification to the Quality, Environmental and WHS Standards in the following sectors: Manufacturing including Heavy Industry and High Volume Production, Construction, Service Industries including Field Service, Recycling including eWaste, Hospitality and Professional Services including Architecture.
Mike Hailey - Consultant
Mike has over 40 years’ senior management experience in rapidly changing and competitive markets. He has longstanding corporate experience in information technology working for some of Australia’s best known computer companies. Most recently, he has worked for manufacturers servicing the mining industry where he developed and introduced Capacity Planning and Master Scheduling systems. Mike has also worked on diverse projects ranging from the development of a greenfield production site to the relocation of company premises and has developed a good understanding of the challenges faced by small to medium businesses. Mike has an extensive knowledge of business systems and processes with many years in senior roles specialising in the development and implementation of systems to improve productivity and profitability.
Qualifications & Experience
Mike is a qualified Lead Auditor with a Bachelor of Science degree from London University. He has spent 20 years working in the corporate environment of computer companies and 20 years in the manufacturing industry. He started his consulting business in 1990. With CVSI, Mike was instrumental in re-engineering the company’s failing quality system so that it gained complete accreditation at all subsequent audits, gained acceptance and utilisation by employees as an effective business tool and ensured that the company could continue to sell to State and Federal Government Mike has excellent leadership skills often acting as an interface between disparate teams of people within a company to facilitate and implement change within organisations. His key strengths are an enthusiastic and positive approach that helps people cope with the challenges of change, the ability to gain a commitment from business colleagues and customers to a solution and an ability to establish, understand and communicate the needs of customers and clients. As a consultant, Mike often takes on a facilitator role to help identify, resolve and implement solutions in under-performing areas within a company.
Areas of Special Expertise
Mike has extensive experience in scheduling and capacity planning including implementing production line assembly slot management plans. He is also an Excel "Guru" with a passion for management systems. Mike is an experienced internal auditor with a focus in the following sectors; Manufacturing, Slot Management systems, Production Assembly lines, Optometry, IT, Facilities Management, Dashboards, Software Application Implementations, Customer Support Centres, Internal Training.
Niki Papanicola - Consultant Support
Niki has acquired broad knowledge and skills working across many industries in the last 18 years, including gaming, hospitality, events, retail and business services.
Qualifications and Experience
Most recently Niki has worked in gaming as a supervisor at the Star for 8 years, in business administration for 3 years and had her own events business for the last 2 years. Niki has completed a Bachelor of Business, majoring in event management.
Areas of special expertise
Niki has a practical, hands on approach when it comes to working with businesses, she is methodical in her thinking and is very thorough. Niki has a special skill when it comes to organizing be it events or a company’s systems and documentation.
Owen Hurst - Consultant
Owen has 8 years of experience in work health and safety, including the development of management systems, policies, procedures and safe operating practices. He has recently broadened his skillset to include the development, implementation and auditing of Quality Management Systems.
Qualifications & Experience
Owen has a bachelor of science with first class honours in chemistry and has been trained as a Lead Auditor in WHS and Quality Management Systems. He started his career with a WHS regulator and policy body before moving into the practitioner space to support a large scientific and research body. In the recent years, Owen has shifted into consulting to support businesses achieve certification for their WHSEQ Management Systems. He has primarily supported businesses in the construction, trades and engineering sectors.
Areas of special expertise
While his passion remains all things chemical and chemistry related, he has developed as a generalist in safety, systems and business management. He thoroughly enjoys collaborating with clients to ensure their businesses processes are widely understood, co-developed and truly relevant for their needs. Throughout his career, he has been fortunate in having opportunities to help configure a variety of software platforms and is enthusiastic about ensuring any digitised forms, data models and workflows are implemented optimally for the business’ needs.
Paul Brunskill - Consultant
With 35+ years of experience working across a range of industries, Paul has invaluable insight into business systems and processes. He combines his well-developed interpersonal skills with a pragmatic and functional approach to organisational and procedural improvement.
Qualifications and Experience
Qualified as an Electrical Fitter Mechanic at the age of 19, Paul worked in an assortment of manufacturing industries for over a decade before entering the IT space as a Sales Engineer. Paul’s adaptive abilities shone through when he moved into a multi-disciplined Account Manager and project-based role in the transport industry, responsible for sales and delivery. From there, he utilised his strong analytical and problem-solving skills as a National Technical / Project Manager in the lighting industry, providing Standards Compliance whilst delivering projects into the commercial and industrial spaces. Joining the health sector in 2017, he delivered Nurse Call solutions into greenfield, brownfield and refurbishment sites in the hospital construction industry.
Areas of expertise
As a passionate advocate of continual improvement, Paul derives much satisfaction from the positive impact it has on the vibe of a business and its people.
Paul Habashy - Consultant
Paul has 20+ years’ experience in the Technical Financial Services and Retail Technology sectors, having an extensive portfolio in the delivery of specialised consulting and solutions in the sectors. This ranges from transactional switch and ATM software, Operational and Incident Management Systems and retail POS solutions. Paul has most recently become certified as a Lead Auditor and Consultant, specialising in ISO27001 Information Security Management Systems (ISMS), where he draws on his extensive technical experience to provide a thorough consultation service. This is an area that Paul has a passion for and strongly believes will be integral for businesses in the future.
Qualifications and Experience
Aside from his ISO27001 qualifications, Paul graduated in 2003 with a Bachelor of Information and Communication Technology, double majoring in Business Information Systems and Electronic Commerce. Since then, he has expanded his education with a Diploma of Management and multiple Program/Project Management certifications. His experience led him to become the Head of Professional Services South Pacific, for a leading Global Technology Platform provider, servicing Tier 1, 2 and 3 Financial Institutions and Retail chains in the South Pacific region.
Areas of Expertise
Paul has widespread experience in multiple industries, specialising in the delivery of complex, cross-functional transformation programs. He has strong planning, project, process and system aptitude and expertise in organisational change management and process improvement. He has demonstrated capability in Enterprise Architecture, Business, and IT alignment. He also has the ability to multi-task efficiently and effectively - and thrives on thinking laterally through problems to meet and exceed original expectations.
Phillip Cranney - Consultant
Phil has acquired broad experience across many industries and markets over 12 years; Phil’s is practical, yet rigorously logical and analytical in his approach to management system solutions and risk management.
Qualifications & Experience
Phil has broad experience across many industries and markets as a consultant and as a certification auditor in Quality, Environmental and WHS Management System for over 20 years; Phil is practical, logical and analytical in his approach to management system solutions and risk management. His auditing method is rigorous and personable with strong skills in time management and risk prioritisation.
Areas of special expertise
Phil has a plumbing trade background and attained his first degree in 1991 in Communications. Phil moved into management positions from 1994 and was awarded is second degree, an MBA in 2004. Phil has held an appointment as a Federal Safety Officer since the inception of the federal government’s WHS Accreditation Scheme in 2005, this involves responsibility for auditing WHS systems and performance for many of Australia’s major construction contractors, as part of the Federal Government’s OHS Accreditation Scheme. Phil has significant experience in large industrial and complex organisation situations.
Ron Feruglio - Consultant
Ron has 35+ years of experience in diverse industries, including design and manufacturing, wholesaling, health and employment services, education and training, brewing and hospitality. He combines a multi-disciplinary approach with highly developed interpersonal skills to deliver effective solutions.
Qualifications & Experience
Ron has a Bachelor of Science in Industrial Design, graduating with first-class honours, a Diploma of Education, a Graduate Diploma in Counselling and has trained as a Lead Auditor in Quality Management Systems. Across 10 years of experience as Head Brewer and Operations Manager, including project managing two craft brewery installations, Ron has developed skills in production, quality control, risk management, work health and safety compliance, inventory management, and customer service best practices. Working as Product Development Leader, Ron has significant computer-aided design and manufacturing experience and a strong ability to solve complex technical and design problems. As a long-time small business owner, Ron understands the unique challenges this represents in achieving success and has a first-hand appreciation of the importance of quality-driven processes leading to client satisfaction.
Special areas of expertise
Ron has a strong aptitude for planning, project management and organisational improvement. He skillfully employs creative and technical problem-solving strategies, focusing on streamlining operational processes to optimise efficiency.
Ros Dare - Consultant
Ros has gained experience in a wide range of industries over the past 20 years including, working in the Workplace Alcohol and Other Drugs Industry, Building and Construction Industry and Motor Vehicle Industry.
Qualifications and Experience
Ros has completed a Diploma in Quality Auditing, BSB41412 Cert IV Work Health and Safety along with a TAE40110 Cert IV in Training and Assessment. Ros has experience with accreditation and certification processes for ISO 15189 - Medical laboratories - Requirements for quality and competence., AS ISO/IEC 17025:2018 General requirements for the competence of testing and calibration laboratories, she also has experience designing and developing Quality Systems to achieve Certification to ISO 9001, ISO 14001, and ISO 45001 and integration of the above standards into integrated management systems.
Areas of Expertise
With extensive knowledge of the processes and systems needed to obtain Certification or Accreditation, Ros’s area of expertise is dedicated to assisting small or large businesses in various industries to achieve and maintain ISO certification by designing and developing simple systems that promote continual improvement, customer satisfaction, and certification. Ros is a logical thinker who strives to avoid overcomplicating processes.
Stuart Horstman - Consultant
Stuart has 35 years industry experience, the last 25 of those consulting to a wide range of industries and organisations.
Qualifications & Experience
Stuart has Master of Business Administration from the Australian Graduate School of Management (UNSW) and a Bachelor of Applied Science (Chemistry). Stuart has been a Member and registered auditor with the Quality Society of Australasia, the Australian Institute of Management and the Graduate Management Association of Australia. He taught TQM and Business Statistics for the Executive MBA Program at the Australian Graduate School of Management. He part-owned and operated a successful international surf travel agency for 20 years. Stuart has a long track record of successfully delivering projects on time and within budget. He has extensive experience in project management, coaching and mentoring, and promotes high level engagement and knowledge transfer with his clients to drive continuous improvement.
Areas of special expertise
Stuart has consulted to a wide variety of industries including chemical manufacturing, telecommunications, automotive, oil & gas, construction, packaging, software development, finance and various professional services, as well as major utilities and public sector organisations. He now specialises in implementing and supporting management systems in small to medium sized businesses across a range of standards, regulation and accreditation programs covering quality, occupational health and safety, environmental, information security, risk management and compliance.
Susan Bennett - Consultant
Susan has many years industry experience, the last 10 of those consulting to a wide range of industries and organisations.
Qualifications & Experience
Susan is a work health and safety specialist with experience in construction, manufacturing, Engineering, Transport, Landscaping, Local Government and Disability Service Providers. With qualifications as an Auditor in Quality and Occupational Health and Safety Management Systems and Lead Auditor training. Susan is also a contract auditor for Price Waterhouse Coopers (PWC). SHe holds diplomas in Quality Auditing, Leadership and Management and OHS.
Areas of special expertise
Work Health and Safety management system implementation is a specialty where Susan ensures the client has a system which meets legislative requirements and fits the dynamics of the business. She has assisted a number of businesses to respond to SafeWork NSW Improvement Notices and avoid fines, site safety assessments including gap analysis and development of action plan to achieve compliance, providing training for management and staff in a variety of safety topics including SafeWork NSW Approved Health and Safety Representative, Emergency Warden and Fire Extinguisher, Safety Awareness for workers and customised training tailored specifically to meet the needs of the organisation.
Victor Blome - Consultant
In addition to his formal qualifications, Victor has over eight years of practical experience across various industries in the management of quality, safety and environment systems and 13 years of operational level experience in the Aviation Maintenance Repair Overhaul (MRO) industry.
Qualifications & Experience
Victor began his career as an aircraft maintenance technician and has an AS Degree in Aviation Maintenance Technology with a minor in Aviation Safety from Embry-Riddle Aeronautical University. Continual education and role progression has seen Victor hold management roles in the fields of quality, health, safety and environment, working in a variety of organisations from family businesses to multi-national organisations. Victor’s troubleshooting approach founded in the aviation industry, combined with his formal qualifications and practical work experience has ensured his success as an auditor and consultant. After completing lead auditor courses in OHS & Environment systems he successfully implemented his first certified OHS and Environmental Management System in 2011. Victor then went on to complete the lead auditor course in AS9100C / ISO9001 Aerospace Quality Management Systems and has been working as an independent contractor since late 2014. Auditor Certificates: AS9100C, ISO9001, OHSAS18001, ISO14001.
Areas of special expertise
Victor’s background in highly regulated industries, operational processes and consultation, greatly enhances the comprehensiveness and effectiveness of the systems he is involved in. His specialties are underpinned using risk management methodologies, customer, regulator & client relationship building, staff consultation, and performance indicator analysis. He enjoys problem solving and streamlining processes to optimise efficiency and effectiveness in sectors such as: manufacturing, construction, energy, maintenance, chemical management/ processing as well as office environments.