At quality.com.au (Quality) we rate client satisfaction as one of our key performance indicators. We regularly seek feedback to ensure that our performance and services not only meet but exceed client expectations. Here is what just a few of Quality’s clients are saying:
"I am very pleased with the way our quality certification project was delivered. The requirements were clearly specified and has assisted us in delivering what is required for us to achieve our certification.
The professionalism and excellent support by quality.com.au has made the certification process less daunting and has made it to a more pleasant experience. Thank You!!"
“John, I want to thank you for getting us painlessly through the quality audit again. It is great to have a consultant like Jane as part of our team – that’s how we think of her.
It is important to have someone with expertise and experience in our industry but it is equally important to have someone who is commercial and empathetic and fits in with our business, Jane certainly fits that bill. We look forward to continuing our long and fruitful relationship.”
“I came to quality because my previous consultant simply set my quality framework up and got my business accredited. I was then left to maintain my accreditation and prepare for my annual audit. It was a nightmare and an area where I had no knowledge.
Audit preparation cost me time, money and sleep and my previous provider had moved on so was no help. I checked with others who recommended quality.com.au and I am delighted to have made the change. Not only have I saved money but I also sleep better.”
"John, I have to be honest with you I was somewhat sceptical when I started to complete your online estimate form.
But when your estimate came back to me and I spoke to you I found I could be saving almost 50% on the cost of certification alone, I couldn’t believe it and the fact that quality.com.au offered a far superior service was the icing on the cake. Thank you.”
“Thank you quality.com.au you have made our accountant a very happy lady. With your set monthly payment structure she is able to provide for and pay the cost of our quality certification in digestible portions.
No more peaks and troughs or running around trying to find those extra dollars for unplanned, unbudgeted expenses. If only we had been aware of your services years ago.”
“Quality certification is vital to my business and its growth. Up until we engaged quality.com.au our approach to maintaining accreditation and to our audits was pretty much ad hoc and responsive.
In truth we spent a lot of time in the lead up to an audit running around hoping to ensure everything was in order. Now that we have engaged quality.com.au they make sure that we are audit ready at any time and do everything for us. We now control the process which is a great feeling.”
"quality.com.au has been extremely helpful in supporting TSA Management continue with a certified Integrated Management System. I feel confident that our processes and procedures are constantly being improved and updated in full alignment with the Standards. We have observed that Quality.com.au's interest in our company is reflected in the ongoing communication to our staff, and ultimate benefit on our projects."
"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."
"Quality.com.au has been providing us their professional advice for many years and our quality of business today was derived by the good quality system managed by the QCA."
"Very professional and timely approach. Jane is very helpful even outside the project time for assistance."
"Any certification process has the potential to be stressful and unpleasant. Quality supported us through the entire stage from start to finish with a successful outcome."
"We were reluctant ISO 9001 people fearing that paperwork and procedures would stifle our ability to get things done. This was not the case and it forced us to make improvements to our existing systems that we are very happy with. The quality system is a nice piece of infrastructure we can use to manage change. Thanks quality.com.au"
"Phil Cranney has been most obliging and helpful in ensuring that we meet our compliance requirements. He understands our business and what we need to do to ensure that we maintain our system accordingly."
"Our companies, Coastcom Security P/L & Chartercom Security P/L, are both QMS compliant through quality.com.au . We have found that the online method of support to be friendly and usable for our size and employee/management commitment. "
"Excellent professional approach to design , implementation and ready for audit system. Jane has been an excellent consultant to deal with. She is very professional and always available to assist whenever I am in doubt. She has transferred and trained me on managing the IMS for our company."
"The system is user friendly and if you maintain it and have all employees using it you reduce rework and you are always using the latest version of documents. "
"Very pleased with quality.com's professional and practical approach. 10/10."
"Accreditation made very clear and direct."
"As a small company with few administration people available the support and service provided by quality.com.au suits our purposes greatly. We are assisted through the processes routinely and are provided with an on call support system that matches our requirements. The pleasing outcome for our company is that we can proudly promote and display that we are 'QMS compliant' which is a determiner by clients in seeking professional services in our area of security servicing."
"The Board of the SHBC were greatly impressed by the professionalism of quality.com.au in assisting the SHBC becoming the only Australian business chamber to certify for ISO 9001 and by the thorough and professional process conducted by all the team at quality.com.au."
"Extremely happy with the service provided by John Mason. We are confident on his expertise when it comes to Quality systems, his professionalism and accuracy are second to none. "
"Excellent customer service. Jane Eva is one of the best consultants and her service delivery is beyond expectation. She is always available to us to assist whenever we are in doubt. "
"We have been with quality.com for 3 years now and the product, support and expertise is very good. We are sure that winning some of the tenders we have won was partially because of our management system in particular Quality."
"Since dealing with Quality I found them to be very supportive, informative and very clear, the line of communication are always open and any issues, if any are promptly answered and dealt with. "
"The Quality system was introduced and implemented in our business close to 3 years ago. In that time we have introduced new policies and procedures that are benefitting our business now and for the future as we grow and expand. With the excellent ongoing support from Jane and the team at Quality we are looking forward to our future growth. Jane has been working with us from day 1 and has been excellent in guiding us through the introduction of the Quality system to our business, right up to our recent certification which is close to 3 years. Always very helpful and nothing has been a problem."
"I want to express gratitude on behalf of all of us at TeleResources Engineering to Quality.com.au and particularly Phil Cranney for his assistance and guidance in our effort to obtain ISO certification in a professional and timely manner.
I can confidently recommend their high quality & professional work."
"Our two companies have had an excellent association over a number of years now, the outcomes providing both of our companies to have an additional edge over many of our competitors. Our client base enjoy the fact that our companies have an external compliance qualification that gives then piece of mind in our management of their assets. The service is excellent and valuable to our companies."
"Keep up the good works and Support. Quality has been there for us from the start and all ways on hand."
"John Mason is a wonderful addition to our team, ensuring that our systems continue to be improved and be effective for the provision of our services (and no he didn't bribe me to write that!). quality.com.au provides TSA Management excellent services, ensuring that our certified business systems help our project teams to manage, consult and partner with our clients to deliver projects of significance."
"Great service from John & Ros. We appreciate them for always being able to assist us with any questions we have."
"John and Ros are always a pleasure to work with and helped to demystify Quality and Environment allowing us to achieve ISO9001 and ISO14001 certification."
"We are a small machine shop that has recently implemented the myQuality software system with great result. The structure of the system is practical and intuitive which simplified the development of our Quality system and made it easy for all our employees to embrace and follow. The people at Quality.com have provided us with sound and practical advise which has led to our implementation and certification of a comprehensive and professional ISO 9110 system on time and on budget. I am very happy with the outcome and will continue with their service going forward."
"Since we've engaged the services of Quality to provide our internal compliance audits, they've always been up to date with any changes and always on time with scheduled visits and always happy to provide any support needed. Extremely happy with the service provided and especially our consultant John Finneran."
"Excellent timely service. Our consultant - Jane Eva goes beyond her expectation to assist us. Highly recommend their services. Jane Eva is an excellent Consultant to work with. She assists me outside her working time for ECS."
"The Quality team has always been there to assist with all quality requirements for our business. We have successfully retained customers due to our HACCP and ISO9001/2016 Quality Management Systems. We are very happy with the ongoing support we have received over the past few years. Thank you to John and the Team. John has always been there to answer any questions or deal with issues. We are very happy with his support over the past few years."
"Jane has been exceptional this year with our inconveniences re COVID and working remotely with our team to maintain our systems."
"The team at Quality.Com.Au have made our QA certification simple and easy! The process was straight forward and we felt very supported with any questions we had. We'd highly recommend them. We have found Ros a pleasure to deal with. The whole team at Quality.Com.Au have made our QA certification simple and easy."
"The ability to ensure the compliance and operational status of our companies is vital to our organisation therefore the use of a support structure such as quality.com.au has been beneficial in governing the executive team control and ongoing operation of the business. The coordination of the program between quality.com.au and our two businesses has been seamless, providing the executive with the support to market our business as not only professional but also one that is compliance driven."
"Year after year quality.com.au successfully assists TSA to maintain our Integrated Management System certification. Well done to the team for ensuring consistency of procedures and standardisation of reporting requirements. I look forward to continued years and years of high quality service."
"We are very pleased with the service provided by Quality.com.au in getting our company ISO9001 certified. They have been very professional and accommodating throughout the whole process."
"Extremely happy with the process, overall a great experience. Thank you Jane and Phillip."