At quality.com.au (Quality) we rate client satisfaction as one of our key performance indicators. We regularly seek feedback to ensure that our performance and services not only meet but exceed client expectations. Here is what just a few of Quality’s clients are saying:
"I am very pleased with the way our quality certification project was delivered. The requirements were clearly specified and has assisted us in delivering what is required for us to achieve our certification.
The professionalism and excellent support by quality.com.au has made the certification process less daunting and has made it to a more pleasant experience. Thank You!!"
“John, I want to thank you for getting us painlessly through the quality audit again. It is great to have a consultant like Jane as part of our team – that’s how we think of her.
It is important to have someone with expertise and experience in our industry but it is equally important to have someone who is commercial and empathetic and fits in with our business, Jane certainly fits that bill. We look forward to continuing our long and fruitful relationship.”
“I came to quality because my previous consultant simply set my quality framework up and got my business accredited. I was then left to maintain my accreditation and prepare for my annual audit. It was a nightmare and an area where I had no knowledge.
Audit preparation cost me time, money and sleep and my previous provider had moved on so was no help. I checked with others who recommended quality.com.au and I am delighted to have made the change. Not only have I saved money but I also sleep better.”
"John, I have to be honest with you I was somewhat sceptical when I started to complete your online estimate form.
But when your estimate came back to me and I spoke to you I found I could be saving almost 50% on the cost of certification alone, I couldn’t believe it and the fact that quality.com.au offered a far superior service was the icing on the cake. Thank you.”
“Thank you quality.com.au you have made our accountant a very happy lady. With your set monthly payment structure she is able to provide for and pay the cost of our quality certification in digestible portions.
No more peaks and troughs or running around trying to find those extra dollars for unplanned, unbudgeted expenses. If only we had been aware of your services years ago.”
“Quality certification is vital to my business and its growth. Up until we engaged quality.com.au our approach to maintaining accreditation and to our audits was pretty much ad hoc and responsive.
In truth we spent a lot of time in the lead up to an audit running around hoping to ensure everything was in order. Now that we have engaged quality.com.au they make sure that we are audit ready at any time and do everything for us. We now control the process which is a great feeling.”
"quality.com.au has been extremely helpful in supporting TSA Management continue with a certified Integrated Management System. I feel confident that our processes and procedures are constantly being improved and updated in full alignment with the Standards. We have observed that Quality.com.au's interest in our company is reflected in the ongoing communication to our staff, and ultimate benefit on our projects."
"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."
"Quality.com.au has been providing us their professional advice for many years and our quality of business today was derived by the good quality system managed by the QCA."
"Very professional and timely approach. Jane is very helpful even outside the project time for assistance."
"Any certification process has the potential to be stressful and unpleasant. Quality supported us through the entire stage from start to finish with a successful outcome."
"We were reluctant ISO 9001 people fearing that paperwork and procedures would stifle our ability to get things done. This was not the case and it forced us to make improvements to our existing systems that we are very happy with. The quality system is a nice piece of infrastructure we can use to manage change. Thanks quality.com.au"
"Phil Cranney has been most obliging and helpful in ensuring that we meet our compliance requirements. He understands our business and what we need to do to ensure that we maintain our system accordingly."
"Our companies, Coastcom Security P/L & Chartercom Security P/L, are both QMS compliant through quality.com.au . We have found that the online method of support to be friendly and usable for our size and employee/management commitment. "
"Excellent professional approach to design , implementation and ready for audit system. Jane has been an excellent consultant to deal with. She is very professional and always available to assist whenever I am in doubt. She has transferred and trained me on managing the IMS for our company."
"The system is user friendly and if you maintain it and have all employees using it you reduce rework and you are always using the latest version of documents. "
"Very pleased with quality.com's professional and practical approach. 10/10"
"Accreditation made very clear and direct"
"As a small company with few administration people available the support and service provided by quality.com.au suits our purposes greatly. We are assisted through the processes routinely and are provided with an on call support system that matches our requirements. The pleasing outcome for our company is that we can proudly promote and display that we are 'QMS compliant' which is a determiner by clients in seeking professional services in our area of security servicing."