Case Studies
At quality.com.au (Quality) we realise that it is not one size fits all and only the right solution will meet a client's quality system expectations. Here are a few examples of how Quality has helped our them.
Automotive - Hyundai Motor Company Australia
Background
A very large multinational automotive manufacturer and distributor that has become a household name within Australia, who coined the term ‘drive away, no more to pay’. With a huge focus on government, fleet and rental market sectors, HMCA has a need for ISO 9001 certification to demonstrate their capability within open tender and selective tender opportunities.
Other corporate requirements with ACCC and consumer law has led to the need for compliance and risk management protocols and systems. Their journey started with quality.com.au way back last century in 1995.
Business challenges
- desire for certification while remaining sales and consumer focused
- have a supplier of choice to meet resource needs in certification
- develop frameworks for compliance and risk
Solution
myQualityTM with full design, development, support and ongoing continuous improvement
Results
Full certification achieved on the first attempt Nationally and in NZ for Hyundai, Audi, Chrysler Jeep in March 1996. Followed by the rationalisation of brands, the appointments of resources, the right sizing of the organisation, the inclusion of compliance and risk management has resulted in a very robust myCompliance framework housed on the HMCA servers in an enterprise solution to manage their 9001, compliance and ACCC requirements.
The journey continues and we look forward to the next iteration of the company and their needs.
Testimonial
26 years of outstanding service and certification success is testament enough.
Cleaning - National Cleaning Group
Background
A premium-cleaning specialist offering tailored solutions to Australia’s most demanding industry sectors of manufacturing, food and beverage, retail, hospitality and corporate clients our foremost priority is the end user of any facility or residence we clean. As they grew, so did the need to focus on people, clients, and governance.
Business challenges
- no time to redevelop the QMS to meet the 9001:2015 requirements,
- no internal resources to conduct the work and prepare for the audit,
- a limited unplanned budget item,
- be certification ready no matter who and when
Solution
myQualityTM with full design, development, support and ongoing continuous improvement
Results
This was quality.com.au's first myQuality cloud-based platform deployment. Utilising our most junior consultant within a desired (and very short) lead time, Quality was able to deliver a successful result within 3 months. Choosing to re-engage with the previous provider, Quality stripped out the bureaucracy, the obsolescent documentation and provided an easy to use, certification ready system within a fixed annual budget. Now used as a continuous improvement tool, the QMS now evolves with the corporate need and policy to deliver an outstanding range of products to the Australian marketplace.
Testimonial
"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."
Engineering - CRS Water
Background
Custom designed based on the client’s specifications, each CRS plant is optimised based on the key operating requirements to ensure safety and efficiency. We continuously seek out ways through which innovative treatment technologies can be implemented to further improve the effectiveness of matured treatment processes. CRS provides an integral project management service for all our clients. From plant design to commissioning, our experienced project managers safeguard the success of the project every step of the way .
Challenges
- desire for certification within a project design and construct environment
- focus on quality and then include safety and environment.
- provide economies of scale in design and support for cloned systems for multiple divisions
Platform and services
Full design, development, support and ongoing continuous improvement on a local area network and cloud.
Results
Full quality certification achieved on the first attempt. Rolling out through safety and environment management systems in phased milestones to coincide with commercial needs and certification timelines. Full migration and subsequent recertification of combined systems on a cloud-based SharePoint environment.
The journey continues and we look forward to the next iteration of the company and their needs.
Engineering - Centa Transmissions
Background
Modification, sales, storage and distribution of specialised flexible couplings and mounts. Centa had let their certification to the previous iteration of ISO 9001 lapse as the previous parent company no longer required this Sydney based company to maintain it. Times change and the local market and new parent company re-emphasised the need for ISO 9001 certification .
Challenges
- no time to redevelop the QMS to meet the 9001:2015 requirements,
- no internal resources to conduct the work and prepare for the audit,
- a limited unplanned budget item,
- be certification ready no matter who and when
Solution
Full design, development, support and ongoing continuous improvement through myQualityTM
Results
This was quality.com.au's first myQuality cloud-based platform deployment. Utilising our most junior consultant within a desired (and very short) lead time, Quality was able to deliver a successful result within 3 months. Choosing to re-engage with the previous provider, Quality stripped out the bureaucracy, the obsolescent documentation and provided an easy to use, certification ready system within a fixed annual budget. Now used as a continuous improvement tool, the QMS now evolves with the corporate need and policy to deliver an outstanding range of products to the Australian marketplace.
Testimonial
"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."
Professional association - Sydney Hills Business Chamber
Background
Sydney Hills Business Chamber is the peak business support agency in the Sydney Hills. Our mission is to support local businesses by providing business networking, learning and development opportunities, and to give small businesses in the region a more powerful voice.
Business challenges
- voluntary orgnaisation
- expanding membership base
- governance management
- process improvement
Solution
Full design, certification, continuous improvement and ongoing support with myQualityTM
Results
Knowledge preservation with a completely outsourced strategy under a support partnership arrangement. Zero dollars invested, with a fully compliant set of documentation and records. The only chamber of commerce / business chamber in Australia with ISO 9001 certification. Just a progressive business association walking-the-talk.
Testimonial
The Board of the SHBC were greatly impressed by the professionalism of quality.com.au in assisting the SHBC becoming the only Australian business chamber to certify for ISO 9001 and by the thorough and professional process conducted by all the team at quality.com.au."
Project management - TSA Management
Background
We are a group of people who manage, consult and partner with industry professionals to radically improve public and private utilities and infrastructure through projects both big and small. Throughout their journey, TSA has utilised internal and external resources to ensure their Integrated Management System meets a complex array of governance, government contracts, large complicated projects, small functional outcomes whilst ensuring risk is mitigated and commercial returns are not inhibited.
Business challenges
- a fresh set of eyes to transition the IMS,
- determine best practice while preserving the right knowledge,
- future proof the IMS as they expand,
- rationalise certification expectations
Solution
SharePoint with ongoing continuous improvement through project management of internal resources.
Results
Transitioned from LAN based documentation to SharePoint while streamlining the ISO processes. Returned key personnel to core business whilst providing management of internal audits, corrective actions, external audits and IMS documentation. Addressed and actioned 400+ open improvement opportunities. Rationalised and reduced certification spend by 75%.
Testimonial
""quality.com.au provides TSA Management excellent services, ensuring that our certified business systems help our project teams to manage, consult and partner with our clients to deliver projects of significance."
“John Mason is a wonderful addition to our team, ensuring that our systems continue to be improved and be effective for the provision of our services."
SAAS - Hardhat
Background
HardHat are a highly experienced team of IT professionals running a startup designing, implementing and supporting cloud based enterprise software platform for the Mining and Oil & Gas, Engineering & Construction industries, where ISO9001 and ISO27001 are prerequisite. Having already received a prohibitive quotation from a top tier accounting firm, HardHat then approached quality.com.au.
Business challenges
- no prior experience with certification
- achieving certification before onboarding their first client
- develop a framework for growth
Solution
myQualityTM with full design, development, support and ongoing continuous improvement
Results
This was Quality’s first ISO27001 implementation for a fully cloud based provider. Utilising two of our senior consultants, Quality was able to deliver a successful result within 6 months, developing a bespoke, simplified system that eliminated much of the superfluous policy and standard wording typical with many of the ISO27001 systems currently available. We also managed to slip in their ISO 9001 at the same time.
