Case Studies

Background

A very large multinational automotive manufacturer and distributor that has become a household name within Australia, who coined the term ‘drive away, no more to pay’.  With a huge focus on government, fleet and rental market sectors, HMCA has a need for ISO 9001 certification to demonstrate their capability within open tender and selective tender opportunities.

Other corporate requirements with ACCC and consumer law has led to the need for compliance and risk management protocols and systems.  Their  journey started with quality.com.au way back last century in 1995.

Business challenges

• desire for certification while remaining sales and consumer focused
• have a supplier of choice to meet resource needs in certification
• develop frameworks for compliance and risk

Solution

myQuality^TM with full design, development, support and ongoing continuous improvement

Results

Full certification achieved on the first attempt Nationally and in NZ for Hyundai, Audi, Chrysler Jeep in March 1996.  Followed by the rationalisation of brands, the appointments of resources, the right sizing of the organisation, the inclusion of compliance and risk management has resulted in a very robust myCompliance framework housed on the HMCA servers in an enterprise solution to manage their 9001, compliance and ACCC requirements.

The journey continues and we  look forward to the next iteration of the company and their needs.

Testimonial

26 years of outstanding service and certification success is testament enough.

Background

A premium-cleaning specialist offering tailored solutions to Australia’s most demanding industry sectors of manufacturing, food and beverage, retail, hospitality and corporate clients our foremost priority is the end user of any facility or residence we clean.  As they grew, so did the need to focus on people, clients, and governance. 

Business challenges

• no time to redevelop the QMS to meet the 9001:2015 requirements,
• no internal resources to conduct the work and prepare for the audit,
• a limited unplanned budget item,
• be certification ready no matter who and when

Solution

myQuality^TM with full design, development, support and ongoing continuous improvement

Results

This was quality.com.au's first myQuality cloud-based platform deployment.  Utilising our most junior consultant within a desired (and very short) lead time, Quality was able to deliver a successful result within 3 months. Choosing to re-engage with the previous provider, Quality stripped out the bureaucracy, the obsolescent documentation and provided an easy to use, certification ready system within a fixed annual budget.  Now used as a continuous improvement tool, the QMS now evolves with the corporate need and policy to deliver an outstanding range of products to the Australian marketplace.

Testimonial

"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."

Background

Custom designed based on the client’s specifications, each CRS plant is optimised based on the key operating requirements to ensure safety and efficiency.  We continuously seek out ways through which innovative treatment technologies can be implemented to further improve the effectiveness of matured treatment processes.  CRS provides an integral project management service for all our clients. From plant design to commissioning, our experienced project managers safeguard the success of the project every step of the way .

Challenges

• desire for certification within a project design and construct environment
• focus on quality and then include safety and environment.
• provide economies of scale in design and support for cloned systems for multiple divisions

Platform and services

Full design, development, support and ongoing continuous improvement on a local area network and cloud.

Results

Full quality certification achieved on the first attempt.  Rolling out through safety and environment management systems in phased milestones to coincide with commercial needs and certification timelines.  Full migration and subsequent recertification of combined systems on a cloud-based SharePoint environment.

The journey continues and we look forward to the next iteration of the company and their needs.

Background

Modification, sales, storage and distribution of specialised flexible couplings and mounts.  Centa had let their certification to the previous iteration of ISO 9001 lapse as the previous parent company no longer required this Sydney based company to maintain it.  Times change and the local market and new parent company re-emphasised the need for ISO 9001 certification .

Challenges

• no time to redevelop the QMS to meet the 9001:2015 requirements,
• no internal resources to conduct the work and prepare for the audit,
• a limited unplanned budget item,
• be certification ready no matter who and when

Solution

Full design, development, support and ongoing continuous improvement through myQuality^TM

Results

This was quality.com.au's first myQuality cloud-based platform deployment.  Utilising our most junior consultant within a desired (and very short) lead time, Quality was able to deliver a successful result within 3 months. Choosing to re-engage with the previous provider, Quality stripped out the bureaucracy, the obsolescent documentation and provided an easy to use, certification ready system within a fixed annual budget.  Now used as a continuous improvement tool, the QMS now evolves with the corporate need and policy to deliver an outstanding range of products to the Australian marketplace.

Testimonial

"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."

Background

Sturdy Framac is one of Australia’s leading suppliers of commercial office furniture. Australian owned and managed since its inception in 1968. Operating in Sydney and Brisbane, Sturdy Framac has capacity to manufacture and source products to meet any requirement of size and quantity in acceptable lead-times. Supplying government, corporate and Architectural markets for almost 50 years Sturdy Framac has a proven track record in supplying quality office furniture at an economical price.

Quality.com was approached by Sturdy Framac when the company’s internal resource fell behind. Quality.com was assigned the task to update and streamline the current Quality and Environmentally certified system

Business challenges

• no internal resources to conduct the work and prepare for the audit,
• simplify the documentation,
• be certification ready no matter who and when,
• free up resources for other tasks

Solution

myQuality^TM with full design, development, support and ongoing continuous improvement.

Results

Transitioned the previous server-based document system to myQuality while streamlining the ISO processes.  Key personnel can now focus on the core business whilst Quality.com provide resources for the management of internal audits, corrective actions, external audits and IMS documentation and the overall continual improvement of the management system.

Testimonial

"Quality.com.au makes the whole process easy and streamlined but effective. Our certification went through successfully thanks to their help."

Background

The Schools Industry Partnership believe every young person has a gift or talent inside them.  Their focus is on creating sustainable futures for young people and enabling passionate and experienced people from all different industries to contribute to the beginning of career stories all over Australia. They’re a not-for profit and registered charity based in Western Sydney, the Blue Mountains and Hawkesbury regions, working to support young people through education and towards employment.

Business challenges

• More and more tenders expect ISO 9001 certification
• Need a platform to expand into other risk management systems
• Need a framework to deliver productivity gains across their network and programs

Solution

Full design, certification, continuous improvement and ongoing support with myQuality^TM

Results

Full certification achieved on the first attempt in their Penrith office.  Soon to be rolling out into their other regions.  While the main thrust of the development focused on the Transition to Work program, other programs are now capable of being incorporated.

Now with the push from the federal Department of Education, Skills and Employment to focus on information security and ISO 27001 certification as a prerequisite for all future tenders, the SIP is well placed to achieve their goals and look  after the youth of Australia

Background

Sydney Hills Business Chamber is the peak business support agency in the Sydney Hills. Our mission is to support local businesses by providing business networking, learning and development opportunities, and to give small businesses in the region a more powerful voice.

Business challenges

• voluntary orgnaisation
• expanding membership base
• governance management
• process improvement

Solution

Full design, certification, continuous improvement and ongoing support with myQuality^TM

Results

Knowledge preservation with a completely outsourced strategy under a support partnership arrangement.  Zero dollars invested, with a fully compliant set of documentation and records.  The only chamber of commerce / business chamber in Australia with ISO 9001 certification.  Just a progressive business association walking-the-talk.

Testimonial

The Board of the SHBC were greatly impressed by the professionalism of quality.com.au in assisting the SHBC becoming the only Australian business chamber to certify for ISO 9001 and by the thorough and professional process conducted by all the team at quality.com.au."

Background

We are a group of people who manage, consult and partner with industry professionals to radically improve public and private utilities and infrastructure through projects both big and small. Throughout their journey, TSA has utilised internal and external resources to ensure their Integrated Management System meets a complex array of governance, government contracts, large complicated projects, small functional outcomes whilst ensuring risk is mitigated and commercial returns are not inhibited.

Business challenges

• a fresh set of eyes to transition the IMS,
• determine best practice while preserving the right knowledge,
• future proof the IMS as they expand,
• rationalise certification expectations

Solution

SharePoint with ongoing continuous improvement through project management of internal resources.

Results

Transitioned from LAN based documentation to SharePoint while streamlining the ISO processes.  Returned key personnel to core business whilst providing management of internal audits, corrective actions, external audits and IMS documentation.  Addressed and actioned 400+ open improvement opportunities.  Rationalised and reduced certification spend by 75%.

Testimonial

""quality.com.au provides TSA Management excellent services, ensuring that our certified business systems help our project teams to manage, consult and partner with our clients to deliver projects of significance."
“John Mason is a wonderful addition to our team, ensuring that our systems continue to be improved and be effective for the provision of our services."

Background

HardHat are a highly experienced team of IT professionals running a startup designing, implementing and supporting cloud based enterprise software platform for the Mining and Oil & Gas, Engineering & Construction industries, where ISO9001 and ISO27001 are prerequisite.  Having already received a prohibitive quotation from a top tier accounting firm, HardHat then approached quality.com.au.

Business challenges

• no prior experience with certification
• achieving certification before onboarding their first client
• develop a framework for growth

Solution

myQuality^TM with full design, development, support and ongoing continuous improvement

Results

This was Quality’s first ISO27001 implementation for a fully cloud based provider.  Utilising two of our senior consultants, Quality was able to deliver a successful result within 6 months, developing a bespoke, simplified system that eliminated much of the superfluous policy and standard wording typical with many of the ISO27001 systems currently available.  We also managed to slip in their ISO 9001 at the same time.

Background

They exist to protect you, your people, and your assets, allowing your organisation to grow and prosper through security patrols, security guards, loss prevention and alarm monitoring

Business challenges

• More and more tenders and clients expect IMS certification
• Need to manage quality and environmental objectives
• Needed a system to work with and within various operational platforms
• No expert resources to dedicate to the certification project

Solution

Full design, development, certification, and ongoing continuous improvement using SharePoint.

Results

Full certification achieved on the first attempt for both standards.  Ongoing support for the internal management system manager.

Testimonial

7 of 7 very happy responses to recent survey..

Background

BTS are a successful transport company providing bulk waste disposal, material supply and logistics services in the greater Sydney area since 2011.  They had developed a robust compliance system for Heavy Vehicle National Laws but were still not able to gain access to larger clients who required ISO9001, ISO14001 and ISO45001 certification.  So the MD contacted one of his long term clients who had already been through the process with us and Quality.com.au was recommended to assist BTS achieve this important step.

Business challenges

• Informal management processes

• Robust but very manual systems

• Develop framework for improvement

   

Solution

myQualityTM with full design, development, support and ongoing continuous improvement.

Results

After easily achieving tri-certification on their first attempt, BTS are targeting larger clients and aim to differentiate their offerings through service excellence.  We look forward to supporting BTS along this journey.