At quality.com.au we have many interested parties, many internal and external requirements, many external providers who provide products and services for the delivery of our strategic plans, quality objectives, risk management and, of course our quality management systems delivery to our clients.
The two most important are;
1) The myQuality infrastructure, coding and SLAs, and
2) consulting and support resources.
myQuality is a commercial commodity under strict licence, disclosure and service level specifications. High importance, high risk and well documented. Contracts, precise terms, weekly meetings, and a very intimate relationship between all stakeholders to ensure we are all on the same page.
Then there are the front men and women of quality.com.au. Without them we would not have the commercial success we enjoy. Each is under an umbrella contract with typical commercial terms, but with added ‘expectations’ and communication protocols. Each is under contract per project specifying deliverables, fees and once again expectations and communication protocols to suit the project. Then there are peer to peer reviews, client reviews, project director reviews, workshops, video conferencing and the weekly ‘virtual huddle’. Each consultant has a myQuality listing containing all relevant records to ensure that our clients get what they paid for, they deserve to achieve and maintain their quality certifications….GUARANTEED.