Yes we have an Objectives Register. Yes, it is split into quality, environment, safety, information security and strategic. Yes, we have several programs, targets and results for each. Yes, we freely make this available to all our stakeholders. Yes, we review it every management review. Heck we even reference and tie in our business plans, strategic plans and heaven forbid, our sales and marketing plans.
And does it help? Well, it is mandatory for our 4 certifications, but most of all it helps our shareholders focus on why we are business and why we do what we do!
Sharing this stuff with our employees, subcontractors, clients, etc makes for transparent communication and just a little bit of accountability. Do you need all of this? Well if you have been in business for the last 29 years, sure. It really does help. If you are just staring your certification journey, I recommend you walk before you run. Need help to structure this? You know who to call.