Here are at quality.com.au we follow a strict formula to ensure what our clients want (whether they know it or not) and what they get align, and align with a great deal of accuracy.
A big call? You bet. When you retain our SaaS product (myQuality) and our services (design, implement, certify and support), there cannot be any surprises. To do this across multi discipline teams, client demographics, and industry sectors is a challenge. One we revel in.
So we collect data from the onset and compile a single source of data. We then use our norms, expectations, assumptions, wish lists, etc. From this an estimate is generated and provided to the prospective client. We then discuss the 3 or 4 options generated. Determine budgets, resources and timelines. Next, we go to a fixed fee, lump sum proposal, mapping out the process and determining what resources the client needs to provide. Once ‘signed-off’ we then generate a contract confirmation document stating milestones, payment schedules, start dates, consulting resources and terms.
Then the fun begins and with the whole of project delivered and monitored to a successful, 100% guaranteed conclusion. But that is another blog.