Planning of Changes
We certainly walk the talk with this clause. In fact we have 16 types of RIOs (a risk improvement opportunity workflows). In fact, we can have as many or as few as we like. Of which 6 of the 16 are hard core planning for change with the rest being workflows to ensure change happens in a managed way.
One of the most utilised type is the ‘opportunity’ type. This enables us to determine how can we proactively make our systems and our company a better place.
We actually don’t use a checklist for all of these, but we could. However, for sales and contract renewal opportunities we supplement our RIO with an exhaustive checklist to make our clients’ experience a better one while we look at giving them ‘fries’ with their next renewal.
The point being. Make all your changes as proactive and thoughtfully resourced as you can and indeed, you will make your company a better place.