Our current certification provider is Global-Mark. They primarily use subcontractor external auditors. They do have employee external auditors, but they a small in number. Do we care if the external auditor is employee or subcontractor? No. But we do know and that ensures transparency.
Our current auditor is a Global-Mark employee. He has a great technical knowledge of the three standards we are certified to (soon to be four) and has grown in expertise with his understanding of commercial reality and the simplicity of small business.
And we are not easy to audit either. We have similar experience and backgrounds with auditing, similar interpretations of the various standards but at times, we do challenge the norms with new management systems models and methodologies in order to ‘sandbox’ what can or cant be done to satisfy the two-edged sword of compliance -v- commercial need. So a big shout out and thank you to Laurent M. We really appreciate your efforts and professionalism.