communication
There is a cornerstone to any effective communication policy and that is having one source of truth. One environment for knowledge preservation. Sure it is not mandatory, but it makes effective communication very difficult with out one. So we use (funnily enough) myQuality for all things quality.com.au. Sure it has secret spaces, hidden IP, and needs internet connection, but without it we can’t function and we have no effective communication. But we do and so comms are streamlined and factual. Now that we know where to find stuff, benchmark stuff and improve stuff, we then rely on the wonderful tools and tech to ensure the message is conveyed loud, clear and consistently
In these days of connectivity, isolation, lock downs and workplace flexibility, technology does play a large role in our communication strategy. Teams, Zoom, GoTo, etc puts a face to the comms, whilst phone, texts and email gets the transfer of information happening efficiently. Then there are our face to face catch ups, short meets, long meets, huddles and structured awareness and training events. So why do so many of feel like we are not being effective? Well we do and mostly because each of the communications is normally planned and structured with rules that govern which is to be used when. Don’t get me wrong, I love getting random phone calls, emails, drop ins and texts, but in the business world where time is a priority, just make sure your comms count and your people know what the outcomes will be.