And in the real world BLOG
In the real world it is all about context. What do you do? Why do you do it? At quality.com.au (QCA) we have both of these on our home page on the web. We also have it in every newsletter we send out. However, it needs to be a little more specific than that when it comes to our certifications, professional indemnity and our intellectual property insurances. So in that space we document and retain in our myQuality portal to ensure the directors and our interested parties are on the same page.
Let me remind you (because it is worth it), at quality.com.au we claim to design, develop and implement quality management systems. We are even certified to ISO 9001 to do so. Nice huh! Our controls are the contracts, checklists and quality plans we develop as part of the project plan. Next our design outputs are subjected to internal audits, external audits and even peer review as EVERY project has an assigned project director to ensure all facets of every project is delivered.
At quality.com.au we have many interested parties, many internal and external requirements, many external providers who provide products and services for the delivery of our strategic plans, quality objectives, risk management and, of course our quality management systems delivery to our clients.
Here are at quality.com.au we follow a strict formula to ensure what our clients want (whether they know it or not) and what they get align, and align with a great deal of accuracy. A big call? You bet. When you retain our SaaS product (myQuality) and our services (design, implement, certify and support), there cannot be any surprises.
In the real world it is all about context. In our business, we were like everyone else way back last century. We offered far more than we would like to do, but in order to make ends meet, we took on more and more until we finally burnt out resources or decided not to live with the lack of gross margin. We were then ‘lucky’ enough to realise a cash flow that enabled us to niche and to focus on what we did, what we did well and what we wanted to do. In particular it was to make quality certification easy and to make it available to any business.
I am often asked this question. The provider we currently choose and trust to provide quality.com.au with certification to ISO 9001, 14001, 45001 and soon 27001 is Global-Mark. We have been a client of Global-Mark since the day Herve Michoux (Managing Director) opened his doors for business (circa 2007). They made the transfer process from our previous provider seamless and painless with no extra fees. We like their personnel, processes, back office support and automation, ensuring we get what we deserve from a certification provider.