Sep

18

A quality management system will ensure the most effective sales process is in place and will ensure this process is replicated through out the business.  It will enure the correct pricing is presented and most importantly, that the terms and conditions are understood and delivered consistently.  It will also ensure good the full sales cycle is being driven to increase sales conversions.

Customer retention can be achieved by addressing customer needs in a timely manner, providing a consistent message, meaningful data gathering, determining satisfaction and early detection and resolution of any logistical issues.

So once you have attracted more business and kept the the extra business, it is time to drive margin improvement via cost reduction.  This can be achieved through the continual improvement focus of a quality management system.

The E-myth
A quality management system is the systemization of processes of a business.  By documenting, learning, doing and improving, a business can really fly.  A very good book (not quality system related) is the E-Myth which explains how the most successful businesses of all time are actually quality management system based.  And once a business owner systematizes a business so that they can work on the business rather than in the business, the sky is the limit to the growth of that business.  Want to read a review and perhaps purchase the book, click here