quality systems

(5.2.)  Customer focus, asks the company to remember who keeps us in business and to look at the next two references.
(7.2.1.)  Determination of requirements related to product - this clause really wants us to be sure you know what the customer wants (even if they don't), including protection of goods to the final destination.  This nearly equates to the old 'contract review' with a little more emphasis on you-know-who.
(8.2.1.)  Customer satisfaction - asks us to monitor information with regard the customer's perception of us and whether we have met their requirements.  The standard just wants us to establish the methods and to review the data.
 
IT DOES NOT mean you have to produce a survey or questionnaire and go through the expense of number crunching and reporting.  Just think a little outside the box and see if you aren't already collecting this data through other means?  Simple!